FREQUENTLY ASKED QUESTIONS

Business & Personalized Lifestyle Management Services

 

This page holds answers to most of your questions.  If you have more questions, please contact Concierge Platinum for additional assistance.

 

q   What is a concierge lifestyle management service?

 

a   A concierge lifestyle management service is the solution to balancing work and home responsibilities.  We help with organizing or completing tasks that you do not have the time to do yourself.  We provide corporate solutions in the way of administrative support for increased productivity and personal assistant services that keep you on time, on task, and productive through a range of support solutions freeing you to do the things you value most.

 

q   What makes Concierge Platinum different from other companies?

 

a   Concierge Platinum is the hallmark for quality service backed by years of experience in operations, hospitality and marketing.  Our goal is to provide distinctive, personalized, one-on-one service at a cost effective and affordable price.  We are committed to making your life less stressful and more efficient.

 

q   How can Concierge Platinum make your life easier?

 

a   There are only 24 hours in a day.  Therefore, we understand the need for efficiency in the home or the workplace.  By relieving you of some of your responsibilities, you’re able to dedicate more time to self care, your family or to important business hours focusing on your company’s bottom line.  The value of creating pockets of time means less stress, improved sleep and work-life balance.

 

q How do I schedule your services?

 

a   Simply contact us via our website heart@concierge-platinum.com or call us at (808) 779-7604 and we can discuss how Concierge Platinum can best serve you.  We will work on a plan and create a schedule that works for you.  Our usual hours are 9:00 am to 6:00 p.m. Monday through Friday.  Evenings and weekends are available by special arrangement.   We ask for 24 hours advance notice for any given task – but we realize that life doesn’t always work that way.  So, we will do our very best to accommodate an urgent request.

q   How much do you charge?

 

a   We offer services by the hour or packaged plans and customized programs.  Special discounts are offered to our kūpuna (seniors).

 

q   What methods of payments are accepted?

 

a   We accept checks, MasterCard, Visa, and cash.

 

q   Isn’t it more expensive to use a concierge?

 

a  When comparing our rates to the cost of your time, loss of business opportunity, the money you save in sourcing the best rates for products or services or the stress of not being able to accomplish all of your tasks, you will see that Concierge Platinum is surprisingly affordable.

 

q Do you have a Privacy Policy?

 

a   All personal information collected by Concierge Platinum will remain confidential. We do not sell or share any information about our clients.

 

q   My work is very time consuming and I travel frequently. Do you have someone available to do errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?

 

a Yes. We can take care of your needs.  Visit our contact page and provide us with the details about your request.

 

q   I have a home that I leave vacant from time to time.  Can you assist during my absences?

 

a   Yes, we can assist with home checks or housesitting while you are not at home.

q   Can I buy gift certificates?

 

a  Absolutely!  Give the gift of time!  Gift certificates are ideal for new mothers, someone recovering from an illness or surgery, a frequent traveler, an overworked spouse, a special friend that needs organizational help or someone who needs extra time to enjoy life.  Gift certificates are a wonderful way of saying “thank you” to family, friends, employees and clients.